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FAQs

How can I contact the UDT-SEAL Store?

We can be reached Monday-Friday 9am-3pm (Eastern Standard Time) at 757-363-2001 ext 103. Our email is sales@udtseal.org  

When will my Order be Processed?

Orders are Downloaded every morning. We try our best to process and ship your order the following business day that it is received. Our Business Hours are Monday-Friday 9am-3pm. 

Why do I have to keep putting in my Credit Card with each Store Purchase?

For your Security Protection, our Store System does not store any of your Personal Credit Card Information.  

What is your Return Policy?

We accept Items for Return or Exchange if they were purchased within 30 days with a UDT-SEAL Store receipt. Items for Return or Exchange cannot be Worn, Washed or Altered in any way. Jewelry Chains are all Final Sales - no exceptions. All other Jewelry Purchases can be accepted for Return or Exchange within 30 days of purchase. All Jewelry Returns or Exchanges must be verified by our Jeweler for authenticity.

Do you offer Store Credit?

Unfortunately our Store System is not able to process and track Store Credits. 

Do you Ship to International Addresses?

No we do not ship outside the United States. We do ship to FPO and APO addresses. 

Do you accept other Forms of Payment?

The UDT-SEAL Store accepts MasterCard, VISA, American Express and Discover Credit Cards. These are the only Forms of Payment. We do not accept Personal Checks, Cashier's Checks, Money Orders or Bank Wire Transfers. 

Does the UDT-SEAL Store offer Discounts?

We offer a Coin and Poker Chip Discount if you order 5 or more Coins and/or 5 or more Poker Chips. We do not offer any other Discounts as all of our Profits go back to our Naval Special Warfare Community.

Does the UDT-SEAL Store process Custom Orders?

Unfortunately we cannot handle any Custom Orders. The items listed on our Website are the items that we are able to sell.

Can I choose my Shipping Carrier?

We only offer shipping with the United States Post Office.

Are Civilians allowed to shop at the UDT-SEAL Store?

Yes, we welcome all Customers! You do not have to be Military to purchase from our Website. Customers are welcome to visit us in person, however, we are located on a Military Base which requires Base Access. 

 

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